NQA ISO 9001 Accreditation Overview

We have proudly maintained accreditation under the International ISO 9001 Quality Assurance System (or its equivalent prior to the ISO 9001 standard) for over 30 years.

In line with our dedication to customer satisfaction, we strive to ensure a smooth and efficient order process. From your initial contact via phone or email to the ongoing maintenance of your equipment, including the provision of certification and necessary documentation, we aim for excellence every step of the way.

Our management has established a formal quality policy that aligns with our business goals, marketing plans, and customer expectations.

The quality policy is understood and adhered to at all levels. Every employee works toward achieving measurable objectives.

Our business decisions regarding the quality system are based on carefully recorded data.

We regularly audit and assess our quality system to ensure both compliance and effectiveness.

We maintain detailed records that trace the processing of raw materials and products, ensuring issues can be traced back to their source.

We are committed to understanding and fulfilling customer requirements.

We have established robust systems for communicating product information, handling inquiries, managing contracts and orders, and addressing feedback and complaints.

When developing new products, we plan each stage with appropriate testing, ensuring the product meets design specifications, regulatory requirements, and user needs.

We conduct regular internal audits and meetings to assess our performance, verify the effectiveness of our quality system, and identify areas for improvement.

We address both past and potential problems by documenting our decisions and actions and monitoring their effectiveness.

We ensure no defective product is used, determine the appropriate action for any defective product, address root causes of issues, and use records as a tool for system improvement.